Privacy Policy

Effective Date: November 19, 2025

RCM Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Think Labs platform.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Request a demo or contact us through our website
• Create an account or register for our services
• Use the Think Labs platform
• Communicate with us via email or other channels

This information may include:

• Name and contact information (email address, phone number)
• Company name and professional role
• Account credentials (username, password)
• Professional development goals and preferences

1.2 Information Collected Automatically

When you access our website or platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Performance metrics and analytics data

1.3 Training and Performance Data

When you use the Think Labs platform, we collect:

• Session data from microgames and training exercises
• Performance metrics and cognitive assessment results
• Progress tracking and completion rates
• Adaptive difficulty calibration data
• Response patterns and decision-making metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Think Labs platform
• Personalize your training experience through adaptive AI
• Generate performance dashboards and analytics
• Process your requests and respond to inquiries
• Send administrative communications and updates
• Conduct research and development to enhance our services
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

3.1 Your Organization

If you access Think Labs through your employer or organization, we may share aggregated performance data and analytics with designated administrators. Individual performance data is shared only as configured by your organization's administrator.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure (NVIDIA Inception partners)
• Analytics and performance monitoring
• Email communication services
• Payment processing (for enterprise subscriptions)

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of RCM Labs, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure through trusted partners
• Regular security audits and assessments
• Access controls and authentication protocols
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Support business operations and analytics

You may request deletion of your personal information by contacting us at team@rcmlabs.io.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we process your information

To exercise these rights, please contact us at team@rcmlabs.io.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Improve security and prevent fraud

You can control cookies through your browser settings, though disabling cookies may affect platform functionality.

8. Children's Privacy

The Think Labs platform is designed for corporate workforce development and is not intended for individuals under the age of 18. We do not knowingly collect information from children under 18.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. AI and Machine Learning

RCM Labs uses Generative AI, Natural Language Processing, and machine learning technologies to:

• Personalize training content and difficulty levels
• Analyze cognitive patterns and decision-making
• Generate insights and performance recommendations
• Improve platform effectiveness over time

Your training data contributes to these adaptive systems, but is anonymized for model training purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

RCM Labs
Email: team@rcmlabs.io
General Inquiries: team@rcmlabs.io