You spotted the contradiction before anyone, and you held your read when the room pushed back. But you moved to a verdict before you heard Okafor out. Tomorrow: name the strongest case against you before you commit.
The problem
By the time the number shows it, the habits are set.
A new rep's first customer conversations decide how they ask, listen and handle pushback. You can sit in on only so many of them.
A day, up close
A few minutes. Then a private debrief.
Each session is a short scene with a real call to make. A character from the story tells the rep what they did well and what to try next time.
Micro-session · Day 12Live
“The witness just changed her story. The room turns to you. Sixty seconds to call it.”
End of session
Marayour partner in the case
Monthly deep-dive reportIllustrative
+18%reasoning under pressure
+11%reading the room
Persuasion. Make the case in one line before you make it in ten.
Measured, not assumed
Better questions. Clearer cases.
+143%
more of their questions asked why, from 1 in 17 to 1 in 7, in 39 days. Discovery is made of questions like these.
+52%
persuasion, from 29 to 44.